Customer Bill of Rights
Buying from a Marine Industry Certified Dealer
The Marine Industry Certification Program is designed to highlight for the consumer those dealerships who have made a commitment to quality products and services. The dealership certification process uses a stringent, yet achievable set of criteria that raise the bar on interactions between dealers and consumers.
The certification features a set of standards for dealers to attain and provides tools that enable participants to enhance the retail experience and provide every customer with a positive retail experience, every time. It focuses on the areas that affect dealership quality:
- Operations
- Facilities
- Professional sales/service processes
- Customer satisfaction and employee training/satisfaction
Benefits of Buying from a Marine Industry Certified Dealer
- A marine industry Consumer Bill of Rights
- Assurance of dealership's commitment to excellence
- Raises service standards, improving overall boating experience
- Knowledge of what to expect from a marine dealer
- Guaranteed opportunity for you to provide feedback and resolve issues
Our dealership subscribes to the Marine Industry Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to a Consumer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.
You have the right to:
Sales:
- The assistance of a capable and knowledgeable sales consultant
- Advertising and representations are truthful and factual
- A written disclosure of all details associated with a purchase
- An explanation of the proper usage and operation of products
- Products properly prepared, inspected and tested before delivery
- The delivery of new products as scheduled
- An explanation of all maintenance requirements and schedules established for your product
- An explanation and written copies of warranties on all products and major components
Service:
- The explanation of maintenance/repair plans including estimated repair time and cost
- An itemized list of all charges (both warranty and retail) with thorough explanation
- Prior approval of changes in repair costs or additional charges should they occur
- Maintenance/repair work done right the first time by knowledgeable trained technicians
- Maintenance/repair work completed when promised
- Timely notice of changes in service delivery time if delays are experienced in repair completion
- Inspect replaced/damaged components upon presentation of the invoice/work order
Operations:
- Fair, open and honest treatment without discrimination
- Respectful, professional and accurate responses to all product questions and requests
- Privacy and confidentiality of customer records
- Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations